Instant answers on web chat, email and WhatsApp, in your customer's language, from your knowledge. Your team stays in control.
Order 48213 came with the wrong pallet labels. Can you reprint them?
Yes. Reprinted labels ship within one working day. I have opened the request.
Answered by the bot in 2s
The August invoice shows a duplicate charge. Can you check?
Checked: the duplicate charge is canceled and the credit will appear on your next invoice. Details attached.
Answered by the bot in 3s
Does the API rate limit apply per key or per account?
Per key. Each key has its own limit; the account total is the sum of its keys.
Answered by the bot in 2s
Every channel your customers already use
Email, WhatsApp, Messenger, your website. Where your customers already are.
All of it connects into one console
One bot, one knowledge base, one list for your team.
Your team stands behind the bot, not in front of a queue
Coach in a line. Take over in a click. See everything live.
Connected channels and tools
One bot · every channelInbox
6 conversations
Dana
WhatsApp · Support Bot
Tom
Web chat · Sales Bot
Sarah
Email · Billing Bot
Sam
Messenger · Support Bot
Emily
Web chat · Support Bot
James
Email · Billing Bot
Dana
WhatsApp · AI handling
09:41
Bot · 09:41
An illustrative day on the dashboard. Your numbers will be your own.
One conversation, end to end
An easy question, a hard one, a silent request for help, a person stepping in. Nobody is transferred.
01
No queue in front of the bot. The conversation starts the moment the message lands.
Dana
Northwind Logistics · +1 (312) ••• 4471
Hi, order 48213 arrived this morning with the wrong pallet labels. Can you reprint them?
09:41
Bot: Support Bot, replying in EN. Illustrative data.
Dana
WhatsApp · Northwind Logistics
No open consultation. The bot is handling Dana on its own.
02
It retrieves the policy and the order, checks the reply is supported, and answers in your voice.
Dana
Northwind Logistics · +1 (312) ••• 4471
Hi, order 48213 arrived this morning with the wrong pallet labels. Can you reprint them?
09:41
Yes. Reprinted labels ship within one working day. I have opened a reprint request for order 48213 and you will receive the tracking link here as soon as it leaves the warehouse.
09:41
Bot: Support Bot, replying in EN. Illustrative data.
Dana
WhatsApp · Northwind Logistics
No open consultation. The bot is handling Dana on its own.
03
A request beyond what the knowledge covers. Most bots guess or stall here.
Dana
Northwind Logistics · +1 (312) ••• 4471
Hi, order 48213 arrived this morning with the wrong pallet labels. Can you reprint them?
09:41
Yes. Reprinted labels ship within one working day. I have opened a reprint request for order 48213 and you will receive the tracking link here as soon as it leaves the warehouse.
09:41
The delay means we lose our delivery slot with the client. Rebooking costs about 640. Will you cover that?
09:43
Bot: Support Bot, replying in EN. Illustrative data.
Dana
WhatsApp · Northwind Logistics
No open consultation. The bot is handling Dana on its own.
04
The draft scores 61 against a threshold of 80. The bot retrieves again instead of sending a weak answer.
Dana
Northwind Logistics · +1 (312) ••• 4471
Hi, order 48213 arrived this morning with the wrong pallet labels. Can you reprint them?
09:41
Yes. Reprinted labels ship within one working day. I have opened a reprint request for order 48213 and you will receive the tracking link here as soon as it leaves the warehouse.
09:41
The delay means we lose our delivery slot with the client. Rebooking costs about 640. Will you cover that?
09:43
Bot: Support Bot, replying in EN. Illustrative data.
Dana
WhatsApp · Northwind Logistics
No open consultation. The bot is handling Dana on its own.
05
A consultation opens for your team with the bot's own question. The customer sees a short, honest holding message.
Dana
Northwind Logistics · +1 (312) ••• 4471
Hi, order 48213 arrived this morning with the wrong pallet labels. Can you reprint them?
09:41
Yes. Reprinted labels ship within one working day. I have opened a reprint request for order 48213 and you will receive the tracking link here as soon as it leaves the warehouse.
09:41
The delay means we lose our delivery slot with the client. Rebooking costs about 640. Will you cover that?
09:43
I understand, that slot matters. Give me a moment to check what we can do about the rebooking fee.
09:43
Bot: Support Bot, replying in EN. Illustrative data.
Dana
WhatsApp · Northwind Logistics
The bot asks for guidance
Customer asks us to cover a 640 rebooking fee caused by our labeling error. My knowledge covers goodwill credits up to 250. What should I offer?
Bot · 09:43
06
A human agent types one sentence of guidance. They never write the customer reply.
Dana
Northwind Logistics · +1 (312) ••• 4471
Hi, order 48213 arrived this morning with the wrong pallet labels. Can you reprint them?
09:41
Yes. Reprinted labels ship within one working day. I have opened a reprint request for order 48213 and you will receive the tracking link here as soon as it leaves the warehouse.
09:41
The delay means we lose our delivery slot with the client. Rebooking costs about 640. Will you cover that?
09:43
I understand, that slot matters. Give me a moment to check what we can do about the rebooking fee.
09:43
Bot: Support Bot, replying in EN. Illustrative data.
Dana
WhatsApp · Northwind Logistics
The bot asks for guidance
Customer asks us to cover a 640 rebooking fee caused by our labeling error. My knowledge covers goodwill credits up to 250. What should I offer?
Bot · 09:43
Approve the full fee as a goodwill credit. Ask for the client invoice and note it on the account.
You · 09:44
07
The guidance becomes a complete reply, in the customer's language and your tone, in seconds.
Dana
Northwind Logistics · +1 (312) ••• 4471
Hi, order 48213 arrived this morning with the wrong pallet labels. Can you reprint them?
09:41
Yes. Reprinted labels ship within one working day. I have opened a reprint request for order 48213 and you will receive the tracking link here as soon as it leaves the warehouse.
09:41
The delay means we lose our delivery slot with the client. Rebooking costs about 640. Will you cover that?
09:43
I understand, that slot matters. Give me a moment to check what we can do about the rebooking fee.
09:43
We will cover the 640 rebooking fee as a credit on your account, since the labeling error was ours. Please send me the invoice from your client and I will attach it to the case. Sorry for the trouble, Dana.
09:45
Bot: Support Bot, replying in EN. Illustrative data.
Dana
WhatsApp · Northwind Logistics
The bot asks for guidance
Customer asks us to cover a 640 rebooking fee caused by our labeling error. My knowledge covers goodwill credits up to 250. What should I offer?
Bot · 09:43
Approve the full fee as a goodwill credit. Ask for the client invoice and note it on the account.
You · 09:44
08
A human agent presses Take over to add a personal note. On close, the ticket lands in HubSpot.
Dana
Northwind Logistics · +1 (312) ••• 4471
Hi, order 48213 arrived this morning with the wrong pallet labels. Can you reprint them?
09:41
Yes. Reprinted labels ship within one working day. I have opened a reprint request for order 48213 and you will receive the tracking link here as soon as it leaves the warehouse.
09:41
The delay means we lose our delivery slot with the client. Rebooking costs about 640. Will you cover that?
09:43
I understand, that slot matters. Give me a moment to check what we can do about the rebooking fee.
09:43
We will cover the 640 rebooking fee as a credit on your account, since the labeling error was ours. Please send me the invoice from your client and I will attach it to the case. Sorry for the trouble, Dana.
09:45
Human agent
Hi Dana, a person from the team here. I have added the credit myself. It will show on your next statement, and the reprinted labels go out today.
09:46
Bot: Support Bot, replying in EN. Illustrative data.
Dana
WhatsApp · Northwind Logistics
The bot asks for guidance
Customer asks us to cover a 640 rebooking fee caused by our labeling error. My knowledge covers goodwill credits up to 250. What should I offer?
Bot · 09:43
Approve the full fee as a goodwill credit. Ask for the client invoice and note it on the account.
You · 09:44
HubSpot · Northwind Logistics
ExportedPick one. Each card is a real support headache and what BotableX does about it.
A question at midnight sits until morning. A question at nine sits behind forty others.
The bot answers first, on every channel, in seconds. Waiting is reserved for the hard cases, and even then the customer keeps talking to the same voice.
Most bots know a FAQ. Ask something real and they loop.
Answers come from Knowledge Banks built from your documents, your website and your solved tickets. When nothing supports an answer, the bot says so and asks your team.
The answer exists, buried in a PDF or a wiki page nobody can find fast enough.
Upload the files or point Discovery at your docs site. The bot retrieves the exact passage and answers with it.
Customers repeat their account, their plan and their last issue every single time.
With HubSpot connected, the customer record is on the conversation before the first reply. Short-term memory keeps context per customer.
Stiff phrasing and the same three sentences. Customers can tell.
Global Mind holds your identity, your tone and your boundaries. Every reply is written for the conversation, not pulled from a template.
Customers write in the language they think in. Staffing all of them is impossible.
The bot replies in the customer's language and finds answers in documents written in another one.
Evenings, weekends and holidays are when customers actually have time to write.
The bot never closes. What it cannot resolve becomes a consultation waiting for your team in the morning, with the customer already told what to expect.
Email in one inbox, WhatsApp on a phone, web chat in a third tool. Context lost at each hop.
One bot on web chat, email, WhatsApp and Messenger. One list for your team, one knowledge base, one audit trail.
Human agents type. Typing is slow. Volume is capped by headcount.
People coach instead of typing. A one-line note resolves a consultation in seconds, and load-based routing keeps everyone within their limit.
Automation that acts on its own gets switched off after the first incident.
The bot cannot hand off or change its own behavior. Take over is one click. Email can be draft-only. Everything is logged.
A bot that rewrites itself is a bot nobody trusts.
Every night the bot proposes what it learned. Facts go to a Learning Bank. Behavior changes wait until you click Approve.
Shared data, unclear encryption, no audit trail. Procurement says no.
Strict per-tenant isolation, encryption per organization, an immutable audit log, EU hosting, secrets kept in a vault.
Create the bot once. Attach it to every channel. Your team sees everything in one list.
Can I change my delivery address after the order shipped?
Yes, until the parcel reaches the local depot. Reply here with the new address and I will update it and confirm with the carrier.
Subject: Re: Delivery address for order 51907
Hello Yael,
Yes, until the parcel reaches the local depot. Reply here with the new address and I will update it and confirm with the carrier.
Kind regards,
Support Bot, on behalf of the team
Customer Support
Online · we usually reply within a minute
10:02
Bot
10:02
Messenger
Can I change my delivery address after the order shipped?
Yes, until the parcel reaches the local depot. Reply here with the new address and I will update it and confirm with the carrier.
Same bot, same knowledge, same rules. Only the shape of the reply changes.
Humans stay in control
The bot is always the one talking unless a person explicitly takes over.
It cannot hand off on its own however unsure it is. It asks instead.
It asks your team silently while it keeps talking to the customer.
Only a person can order a takeover and Release to AI hands the conversation back.
Everything humans do is visible live in the console and recorded in the audit log.
Inbox
6 conversations
Dana
WhatsApp · Support Bot
Tom
Web chat · Sales Bot
Sarah
Email · Billing Bot
Sam
Messenger · Support Bot
Emily
Web chat · Support Bot
James
Email · Billing Bot
Live Conversations. Illustrative names and timings.
Set a mailbox to Consultation Only. The bot drafts every reply; a person sends it, edits it, or writes their own.
Knowledge comes from your files and your website. Every night the bot proposes what it learned. Nothing changes until you approve it.
Knowledge Bank · Returns and shipping
121 entriesPurpose
"Everything about returning stuff and how shipping works."
Return eligibility, refund timelines and methods, shipping zones, delivery times, carriers, damaged or lost parcels. Excludes pricing and account questions.
Sources · files
Discovery · northwind-home.example
Crawled 2 levels · 27 pages found · graded against the purpose
Describe a bank in one sentence. Discovery grades every page on your site against it.
Knowledge BanksLearning · nightly run
00:00 · 41 candidatesFacts
Added to the Learning BankThe bot reads these like any other Knowledge Bank.
Behaviors
Suggestions awaiting your reviewWhen a customer mentions a lawyer, offer a callback from a manager before anything else.
For damaged parcels, ask for a photo before explaining the claims process.
Inert until approved. Conflicts with your own rules are shown side by side.
Facts land in a Learning Bank. Behavior changes wait for your approval.
LearningBuilt for trust
Nothing is ever shared between organizations.
Encrypted in transit and at rest, with a key per organization.
Every takeover and every change, append-only and searchable.
Microsoft Azure, EU region, behind a web application firewall.
Written the way we would explain it on a call. Soon the bot will answer these live, right here.
Bring a real transcript. We set up a bot on your material during the call.