A support platform where the bot answers first and your team stands behind it.
BotableX is built on five rules that never change. Everything else, the widget, the console, the knowledge and the learning, exists to make those rules work for your customers.
The five rules
- 1
The bot is always the one talking
On every channel, the customer talks to one voice. It answers immediately, at any hour, in their language.
- 2
It cannot hand off on its own
No "let me transfer you". However unsure it is, the bot stays in the conversation and asks for help instead.
- 3
It asks your team silently
When confidence is low, a consultation opens for your team. The customer sees the bot, not a queue.
- 4
Only a person can take over
Takeover is a human decision, one click in Live Conversations. Release to AI hands the conversation back.
- 5
Everything humans do is visible
Every consultation, guidance note and takeover is shown live and recorded in the audit log.
One bot, every channel
You create a bot once and attach it to as many channels as you like. It reads the same knowledge and follows the same rules everywhere, and only changes how it writes.
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Web chat
Any website
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Email
Microsoft 365, your mailbox, or forwarding
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WhatsApp
Through your WhatsApp Business account
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Messenger
Through your Facebook page
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SMS
Coming soon
What a bot knows, in four tiers
Everything that shapes an answer lives in one of four places. You control the first two. The third is proposed by learning and approved by you. The fourth is the bot's short-term memory of a customer.
| Tier | Scope | Holds | Changed |
|---|---|---|---|
| Tenant Mind | Your whole organization | Identity, brand voice and tone, prohibited topics, escalation rules | By you, in Global Mind |
| Agent Brain | One bot | Instructions, limitations, work methods, menus | By you, in Bots |
| Agent Core | One bot | Behavior notes the nightly learning run proposed and you approved | Proposed nightly, approved by you |
| Agent Memories | One customer | Short-term memory of an individual customer, with retention limits | By the bot, automatically |
The parts you will use
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The chat widget
A floating window on your site, styled to your brand in Chat Appearance. Right-to-left or left-to-right, light or dark, your color and greeting. One snippet to install.
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Live Conversations
Where your team works. Every conversation on every channel, sorted by your Conversation States, with SLA countdowns, a private Bot Consultation view, Takeover and Release to AI.
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Knowledge Banks
Curated collections built from your files and your website through Discovery. The bot answers only from these, and declines when they do not support an answer.
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Learning
A nightly run turns conversations into facts and behavior suggestions. Suggestions wait for your Approve. Learning activity shows every decision.
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HubSpot integration
Customer context on the conversation, tickets and activities written back on close, pipeline stages moved by Conversation States. Mapped with dropdowns, never guessed.
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Dashboard and audit log
Resolution rate, escalations, first response and SLA compliance at a glance. An immutable, filterable audit log underneath.
See it answer your customers' questions.
Bring a real transcript to the demo. We set up a bot on your material during the call.